top of page

FAQ

How does online counselling work?

Online counselling & Therapy is an opportunity for you to seek professional assistance where the therapist will help you identify your thoughts, feelings and behaviors that shape your life. This journey will help you improve yourself where the therapist will empower you with unconditional support and guidance to create and become capable of what you want in life.

How long does each therapy session take?

A therapy session usually lasts for 30 minutes to 60 minutes.

This is my first therapy do I need to be prepared with something?​

No, there isn’t any formal preparation required. Be comfortable and feel free to express yourself.

What are the Refund Policies?

  1. All services offered herein are non-negotiable, and payment for these Service(s) would be effected in advance, as per the subscription plan chosen by the User(s).

  2. Once the Service has been purchased, no requests for negotiation would be entertained.  If the User does not wish to use the It is to be noted that any request for account/Service closure, will not make the User liable for a refund.

MINOR’s Privacy

We strongly advise parents and guardians to render supervision to their minor wards who may inadvertently use or peruse through the website and/or through the Company’s content. The online activity of minors can be monitored using parental control tools, widely provided through various websites and/or service providers. These tools also can prevent minors from disclosing their name, address, and other Personal Information on the internet without prior permission. While we endeavor to create a minor-friendly platform by not publishing any information which could be objectionable or offensive in nature, it does not take responsibility for any adversity arising out of the use of minors.

Privacy Statement

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

 

SECTION 2 – CONSENT
 

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

 

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at healthynudge.online@gmail.com

 

SECTION 3 – DISCLOSURE
 

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
 

SECTION 4 - PAYMENT

 

We use Razorpay for processing payments. We/Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.

 

Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

For more insight, you may also want to read terms and conditions of Razorpay on https://razorpay.com

 

SECTION 5 – SECURITY

 

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

SECTION 7 - COOKIES

We use cookies to maintain session of your user. It is not used to personally identify you on other websites.

SECTION 8 - AGE OF CONSENT


By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

QUESTIONS AND CONTACT INFORMATION

 

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at healthynudge.online@gmail.com

bottom of page